Communications

The objective of this blog post is to show how you can leverage Segment to capture and track progress through Studio Flows. In this case we will adapt our standard Appointment Reminder Studio Flow Template to track feedback in Segment using Functions. This will allow us then to

In these unprecedented times of social distancing and a virus pandemic, we are seeing a huge increase in the number of voice calls being made. Our Super Network team is working around the clock to ensure that calls make it through. However, in some areas, we are seeing that

If you find yourself needing to send urgent messages out to customers or staff but don’t have developers on hand or access to your usual tools. Then this tutorial that shows you how to send SMS notifications from Google sheets may be perfect for you. In this blog post we’ll show

The short answer is yes. So how do you go about doing it? Context! Context can remove the need for an IVR. Context can make speaking to a customer service representative easy, quick and painless. Context can have a customer speaking to an agent in under 10 seconds. How? To

There are many approaches to mitigating contact center fraud. Each approach has its pros and cons. Some are easy to implement but also relatively easy to bypass. Some are more effective but create a poor user experience for both agents and customers. Others offer excellent

Over the top applications can deliver great call quality if you engineer them well. I’ve touched on the power of adding real time communications channels like voice and video to mobile applications in the past. The context gained by adding in application calling from something

Interoperability – Does the SBC you’re considering have proven interoperability with all the vendors in your network? How about your SIP trunk providers? Does the SBC have the ability to manipulate and modify any and all messages on the fly to enable your Call Manager to talk to

Communications is now a feature. An expected feature for mobile applications. Forward looking enterprises are embedding communications within their applications. They are also extending their applications out into communications channels such as WhatsApp, Facebook Messenger and