Tag: Twilio Flex — Toby Allen

Optimising Twilio Flex Licensing with Okta Workflows

Extensibility (Workflows and Development), Okta Identity Engine (OIE), Twilio Flex

Twilio Flex, Twilio's contact centre solution, supports SAML 2.0 for Agent and Supervisor provisioning and access. Users are provisioned Just In Time into TaskRouter workers with skills and attributes created or updated when a user logs in. Unfortunately Twilio provides no standa